Frequently Asked Questions
Credit Cards are not accepted, however they are required to guarantee your booking.
All accounts must be settled in cash.
Distance from Malta International Airport – 4 miles/7 km (approx. 10 min drive).
You can get to the apartments by bus, by car or by taxi. To get to the apartments by bus there are three options.
Walk to Bus Stop "Ajruport 2" (Approx. 4 mins walk). Board Bus No. X2 towards San Giljan. After 2 Stops alight at Bus Stop "Paola 2". Walk towards Bus Stop "Paola 3" (Approx. 1 min walk). Board Bus No. 81 towards Marsaxlokk . After 19 stops alight bus at Xatt is-Sajjieda, Marsaxlokk (Marsaxlokk Centre). Walk to your destination for about 2 mins.
Walk to Bus Stop "Ajruport 2" (Approx. 4 mins walk). Board Bus No. X3 towards Bugibba. After 3 Stops alight bus at Lourdes. Walk towards Lourdes Bus Stop (Approx. 1 min walk). Board Bus No. 81 towards Marsaxlokk. After 20 Stops alight bus at Marsaxlokk and walk to your destination "Quayside Apartments" (Approx. 2 mins walk).
Walk to Bus Stop "Ajruport 2" (Approx. 4 mins walk). Board Bus No. X2 towards San Ġiljan. After 3 Stops alight bus at Lourdes. Walk to "Lourdes" Bus Stop. Board Bus No. 82 towards Birzebbuga. After 10 stops alight Bus at Bus Stop "Deheb". Board Bus No. 119 towards Hal Far. After 3 Stops alight bus at "Cippi" Bus Stop and walk to your destination "Quayside Apartments" (Approx. 4 mins walk).
Yes, we can organize airport transfer. When you book directly with us (terms and conditions apply), you can also book a taxi service at an additional cost. Kindly contact us at email@example.com and we will be more than happy to answer all your questions with regards to airport transfer. Prices vary on the number of persons and time of day.
We regret that animals are not allowed to stay in the apartments or in the common areas except for special circumstances.
Quayside Apartments reserves the right to charge you for any damages or breakages that are not of an accidental nature as well as for any items which are found to be missing after your stay. The necessary charges will be applied to your debit/credit card or invoiced (in the case of payment made by cheque). If we realise that certain damages and breakages have been caused by you after departure then you will be notified in writing and asked to settle the charges as outlined.
The standard check-in time is between 14:00hrs and 16:00hrs. Check-out time is between 08:00hrs and 10:00hrs. Kindly advise us when you have an indication of estimated arrival time prior to your arrival. If you intend to check in after 16:00hrs then please let us know beforehand since if you do not arrive by 16:00hrs then we are expected to treat you as a no-show. This means that your booking will be cancelled and the room will be made available for other customers.
It is sometimes possible to check in earlier. However, this depends on availability and cannot be guaranteed.
Late check-out will be available subject to availability. Keeping of apartment charges are applicable.
We don't have any bars or restaurants however the apartment is a few metres from numerous family run restaurants & bars.
No, we do not have a gym however there are two fully equipped gyms in nearby towns Zejtun and Marsascala. These gyms accept daily and weekly memberships. Distance from Marsaxlokk to Zejtun – 1 miles/2 km (approx. 5 min drive). Distance from Marsaxlokk to Marsascala – 3 miles/5 km (approx. 8 min drive)
Yes we do have a lovely common garden with matured citrus trees.
Yes we do have a common Barbeque (BBQ) area with a large charcoal BBQ unit catering for 15 people, complimented with a lovely patio furnished with Rattan furniture.
The currency in Malta is EURO.
The electricity voltage in Malta is at 240 volts. At the apartments we have Plug Type "G" as used in Great Britain. The Type G electrical plug has three rectangular blades in a triangular pattern and has an incorporated fuse.
No, a doctor is not available, but we have a doctor that can call at the apartments when contacted by our residents and one can also contact or visit a private hospital which is in Zabbar or visit the Public Clinic in Paola. Both Private Hospital and Public Clinic have doctors on 24 hours a day basis. Distance from Marsaxlokk to Zabbar – 4 miles/7 km (approx. 10 min drive). Distance from Marsaxlokk to Paola – 3 miles/6 km (approx. 10 min drive).
Yes we do cater for single or twin occupancy with the opportunity of a sofa bed which sleeps two.
All apartments have a flat screen TV with a good choice of EURO channels upon request (EURO channels are provided by Melita plc, which is one of the largest media providers in Malta), air-conditioned bedrooms, granite kitchenette top, including fridge/freezer, 2 gas hobs, microwave/oven and many other kitchen amenities, furnished by American Walnut furniture throughout, internal doors furnished by Swedish Pine, heating, free Wi-Fi internet, a safety deposit box, shower room, continuous hot water since bathrooms are serviced by LPG geysers, walk-in wardrobe, sofa bed, iron, hair dryer, pre-paid telephone system and living room. Complimenting these self-catering apartments are characteristic features such as ancient flagstone and patterned old Maltese floor tiles, stone slab floors, masonry stone arches, stone ceiling slabs (known as 'xorok' in Maltese), heavy wooden ceiling beams, large solid steel front door hooks, rustic front door knobs and many other authentic features. All apartments lead to a common mature garden including a Barbeque (BBQ) area serviced by a large charcoal BBQ unit catering for 15 people and complimented with a lovely patio area furnished with Rattan furniture.
Yes, ironing facilities are provided in every apartment.
Yes, hairdryers are available in every apartment.
The rates charged are per person or couples.
Our apartments can take either 3-4 adults or 2 adults and 2 kids with the exception of one studio apartment which has a double bed and caters for 1-2 guests.
Yes, it is possible subject to Terms & Conditions and late check in fee may apply.
All rooms except the Studio Apartment have two twin beds that can be zipped up (to become a double bed) upon request.
To check-in at the apartment you need to be at least 18 years old.
Yes, Free Wi-Fi internet is available in the apartments and common areas. You will be provided with the Wi-Fi internet password upon arrival and you can than search for the network Quayside_Apartments_Free_Wifi … and you're connected right away.
No, all our apartments have a shower.
Our provider is Melita plc. All rooms are provided with the Medium Package (M), however this can be upgraded within a few hours at an additional cost. Packages can be viewed at the following website www.melitaplc.com. The Medium Package provided consists of various radio stations and the following TV Channels:
Local: Promo Channel, TVM, NET TV, ONE, TVM 2, Smash TV, Weather & Info Channel, ITV Shopping, f Living, Prime Shopping Channel, Yes Lifestyle, Xejk;
Italian: Rai Uno, Rai Due, Rai Tre, Rete 4, Canale 5, Italia 1, Rai News 24, Rai Scuola, Rai Storia, Mediaset Italia, La 5, Italia 2, Iris, Mediaset Extra, Boing, TG COM 24;
News: Euronews, CNN International, Eurosportnews, Russia Today, CCTV News;
Religious: EWTN, TV 2000, GOD TV, Daystar Network;
Variety: Canale Italia;
Lifestyle & Culture: TV Moda;
Knowledge: Discovery World, National Geographic;
Kids: Cartoon Network, Boomerang, Radio TV;
International: TV5Monde Europe.
All programming, programme services, channel allocations and channels are subject to change at Melita's absolute discretion.
The customer acknowledges that many of the channels delivered by Melita over the cable network are under the control of third parties, and as such, Melita and for all intents and purposes, Quayside Apartments, its subsidiary & affiliated companies, management and staff are not responsible for their content, or for any changes in the scheduling or availability of specific programmes. Parental control is available for those subscribing to a service requiring a set-top box.
The Electronic Programming Guide provided by Melita is correct at the time of preparation. Programmes are subject to change without prior notice at the Channel's own discretion.
All apartments are non-smoking. Guests are advised to smoke outdoors or in the common garden. Smoking in the apartments will result in the termination of your stay at Quayside Apartments and a one night stay charge will be applied to your debit/credit card or invoiced (in the case of payment made by cheque and/or cash) if the room is not aired in time for the next customer. If we realise that you have smoked indoors after departure then you will be notified in writing and asked to settle the one night stay charge as outlined.
Yes, every Apartment has a safety box that can be used free of charge.
Yes, wireless internet access is available throughout the apartments free of charge.
Email us at firstname.lastname@example.org
If you booked directly with us, please contact us by e-mail on email@example.com. Otherwise contact your travel agent or tour operator.
If your apartment reservation was booked on-line, a confirmation will be e-mailed to you.
If booked directly with Quayside Apartments, please e-mail us on firstname.lastname@example.org for information about changes, requests, restrictions and cancellations. If booked via an agent, any amendments to the bookings need to be done through them.
All apartment reservations require a deposit.
If you cancel your reservation seven days prior to your arrival, no cancellation fees will be charged. If cancelled or modified or in case of "no-show" the 10% deposit will be forfeited and the outstanding amount (total price) of accommodation will be eventually withdrawn from your Credit Card account.
You can check availability on our apartments by visiting our website and e-mailing us.
Baby cots and High Chairs are available on request. When booking your stay please request a baby cot and/or High Chair in the comments area.
No, however we can put you through to babysitters. Please inform us at least 5 days in advance to advise you about their charges.
One child under 3 years stays free of charge when using existing bedding or using a baby cot.
It takes around 10 minutes by taxi/car to the nearest private hospital which is in Zabbar, 10 minutes by taxi/car to the nearest Public Clinic in Paola and 20 minutes to the nearest Public Hospital (Mater Dei Hospital) in Birkirkara.
The nearest bank is located within walking distance (approx 2 mins walk).
From 8:30 hrs till 14:00 hrs.
The climate in Malta is typically Mediterranean, with hot, warm summers and wet autumns and cool / cold winters with adequate rainfalls. The hot season is between June and September. The rainy season is between November and March although it does not rain every day. Sunny days are very common in Malta many a times even in winter. The average yearly temperature is around 23°C (73°F) during the day and 16°C (61°F) at night and Malta enjoys one of the most optimal number of hours of daylight in Europe.
Malta boasts a warm climate, numerous recreational areas such as sandy beaches, rocky beaches, live theatre, casinos, nightclubs, bars and restaurants as well as a number of architectural and historical monuments including nine UNESCO World Heritage Sites (the Hypogeum, seven Megalithic Temples as well as our capital city Valletta which was constructed under the authority of the grandmaster Jean Parisot de Vallette in 1566 AD). All of these qualities make Malta a highly attractive and immensely popular tourist destination.
Marsaxlokk is one of the most culturally richest villages in Malta. During the week days Marsaxlokk is teaming with hawkers selling traditional souvenirs to tourists. The Marsaxlokk market has an interesting and lengthy history and is immensely popular on Sundays where hawkers sell a variety of seafood. The inhabitants of the village are known as "Xlukkajri" and many of them are practicing fishermen. A main attraction is Marsaxlokk Bay which is full of traditional Maltese fishing boats called luzzus having the mythical eye of Osiris painted on their prows. The painted eyes on these luzzus are believed to protect fishermen and their boats from harm. These boats are thought to have been used by Maltese sailors since Phoenician times (around 800 BC).
We don't offer car hire services, however we can assist you to arrange car rental services with a local car hire company.
There is ample street parking which is free of charge.
All our apartments cater for twin or double beds including a sofa bed.
Marsaxlokk is well known for its massive Sunday Market and the daily market on a smaller scale. Restaurants, cafeterias and bars are within walking distance. Since fishing is the main industry in Marsaxlokk, all restaurants specialise in Mediterranean dishes.
September 2014 - Didier (Germany)
Friendliness, professionalism and research of perfection from the owners and all the staff. The charm of the apartments, clean and fully equipped. The location on the port and middle of fishermen village makes you feel a part of it. The absence of touristic industry makes it real. Recommended for discovering the real friendliness of Malta's people.
September 2014 - Geraldine (France)
Accueil à la fois sérieux et chaleureux. Décoration sobre mais très soignée en préservant le caractère typique du lieu. Jardin très agréable pour manger le jour comme la nuit. Très propre.
August 2014 - Karina & Michal Grocholski
"Marthese invited us at the airport (!), arranged taxi service to the place - contact through all reservation process was kind and very quick. Then we come to the apartment and met Mike - our host. Mike is very friendly andhelpful: we come late but he took care about filling our fridge with basic products to have dinner. On the next day he took as for a ride with his car around entire village - shown best beaches, restaurants, shops etc. He arranged us rental car (with delivery to door, with very affordable price!) and gave very useful directions, informations and suggestions - and was helpful and caring. (Click for more)
August 2014 - Kevin Nakonechny
We just stayed in the quayside apartments for 5 nights and really enjoyed our stay. A nice spacious interior with AC, wifi and a full kitchen. Close to the water, restaurants and everything in town. Would recommend these apartments.